Leading Change Through Innovation

Chiltern House Medical Centre

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It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.


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Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

  • We run all our surgeries by an appointment only system
  • Appointments can be booked either in advance or on the day by telephoning during normal surgery opening hours, in person or via online access
  • The appointments line is open 8:00am for morning appointments on the current day, 2:00pm for afternoon appointments
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • We will try to make sure you see the doctor of your choice, but if they are not available we may ask you to see another doctor. 

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else.

Late Policy
We expect patients to turn up on time and operate a 10 minute late policy whereby if you are more than 10 minutes late for your appointment you will be asked to rebook for another date or time unless you have contacted us to advise that you are delayed in which case you may be offered to be seen at the end of surgery is possible.

Did not Attend (DNAs)

We operate a strict policy on patients who fail to attend appointments without good reason and after appropriate warning patients can be removed from our surgery list.

Each time you fail to attend an appointment we will write to you. If you fail to attend three appointments within a 12 month period the practice will consider removing you from the list. You will then have to find an alternative GP practice in the local area. Please do not waste valuable appointments. Remember if you do not need your appointment, or simply want to change it, call the Practice on 01494 439149, log onto your Patient Access account, or complete the cancel appointment form shown below.

Extended opening hours

We also offer weekday late appointments, on a Tuesday and Friday from 6:30pm to 8:00pm.

Appointment types Booked & Routine

The surgery has a mix of on the day booked appointments and routine appointments which are usually available up to 2 weeks in advance. 

Genuine emergencies will always be seen where possible. If no appointments are available you can be booked for a triage telephone consultation where the duty doctor will contact you as soon possible.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

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